At Phenom Athletica, we aim to provide a seamless shopping experience. Please read our refund policy carefully:
Order Cancellation: Due to automated processing once an order is placed, it cannot be cancelled. Please double-check your order before completing the purchase.
Refunds for Faulty or Damaged Items: We offer refunds only for faulty or damaged items. If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order.
For hygiene reasons, undergarments (boxers, bras, thongs) are non-returnable and non-exchangeable. Headwear (beanies, caps, hats) and electronics, including headphones, may only be returned if unused, in their original condition, or if found to be faulty
We will assist you with the return process and issue a refund once the item has been assessed and approved for return.
Store Credit for Incorrect Size, Styles, or Change of Mind: If you receive the wrong size or style, or if you simply change your mind about your purchase, we will issue store credit for the value of the item(s), but is non-refundable.
CHANGE OF MIND RETURN POLICY
Please choose carefully as we do not refund for change of mind.’ ‘We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.’
We want you to be completely satisfied with your purchase from Phenom Athletica. If you change your mind, we accept returns within 7 days of receiving your item. Please note the following terms for returns due to a change of mind:
Returns Window: Items must be returned within 7 days of receiving your order.
Refunds: We do not offer refunds for change of mind returns. Instead, we will issue store credits.
Return Postage: The customer is responsible for the cost of return shipping. Please ensure the item is returned in its original, unused condition.
RETURN POLICY FOR NON-REFUNDABLE ITEMS
At Phenom Athletica, we strive to ensure you are happy with your purchase.
However, certain items are marked as non-refundable. Please read the following terms carefully:
Non-Refundable Items: All items marked as “Non-Refundable” on the product page are not eligible for returns or refunds, including sale items, clearance items, and items purchased with a promotional discount.
Exchanges: Non-refundable items cannot be exchanged for other products. Please ensure you select the correct size and style before completing your purchase.
Return Conditions: For any items that are eligible for return, they must be in their original, unused condition with all tags attached.
Please review the specific return policy for refundable items if applicable.
Final Sale: All non-refundable items are considered final sale. By purchasing these items, you acknowledge and accept that they cannot be returned for a refund, credit, or exchange.
If you have any questions or concerns about a non-refundable item, please reach out to our customer service team for further clarification before making a purchase.
RETURN PROCEDURE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us, without first requesting a return will not be accepted.
You can always contact us for any return questions
Once return is approved by our team, the fastest way to ensure you get what you want is to return the item and make a separate purchase for a new item(s) for a quicker turnaround. Once we have received the return package and assessed we will issue a store credit or refund the payment pending approval.
SHIPPING INFORMATION:
Please read this section carefully. If you require any clarification, please contact us before placing your order.
Most of our orders are dispatched from the USA. However, due to demand or product availability, some items may be shipped from other countries where we have established distribution arrangements. As a result, slight variations in delivery times may occur. In most cases, we aim to deliver your products within 10–14 days.
Additionally, many of our products are made to order. This approach helps reduce waste and supports a more sustainable planet. While this may add a small amount of processing time, it ensures your product is crafted specifically for you with premium quality standards.
If you place multiple orders, please note that they may arrive in separate packages. This is because of our made to order process and are processed individually to ensure the highest level of care and quality.
We sincerely appreciate your patience and support in helping us create a more sustainable and responsible supply chain.
SHIPPING RESPONSIBILITY:
Phenom Athletica is not responsible for any damages or losses that occur during the return shipment
Please note the returned items that are deemed worn, untagged, or washed will be sent back to you at your expense. No refunds or exchanges on sale items under any circumstances.
Thank you for shopping with Phenom Athletica!